Frequently Asked Questions
Everything you need to know about your Velunari fountain. Still have a question? Email us at chef.jairamaro@gmail.com and we'll get back to you within 24 hours.
About the Fountain
How does the fountain encourage my cat to drink more?
Cats are instinctively drawn to moving water. The gently circulating stream keeps water fresh and oxygenated, which naturally encourages cats to drink more often than they would from a still bowl, supporting healthy kidney and urinary function.
Is it really quiet?
Yes. The pump operates as low as 30dB, quieter than a soft conversation. Most cat parents only hear the gentle trickle of water. For the quietest operation, keep the water topped up, a low water level is the most common cause of extra noise.
How big is it?
The fountain holds a generous 3L, one of the largest capacities in its class. That's enough to keep most cats hydrated for several days, making it ideal for busy schedules or short trips away from home.
What is it made of?
The fountain is crafted from safe, food-grade materials with a calm, minimal design that fits beautifully into any home.
How is it powered?
The fountain is USB-powered and energy-efficient, with no bulky adapters. You can plug it into any USB power source.
What is anti-dry-burn protection?
If the water runs low, the pump automatically stops and a soft red light lets you know it's time for a refill. This protects the pump and keeps your fountain lasting longer.
Cleaning & Filters
How do I clean it?
Every part comes apart for quick, thorough cleaning. We recommend a rinse every few days and a deeper clean weekly to keep things fresh and hygienic. It only takes a few minutes.
Does it come with a filter?
Yes, your fountain arrives with everything you need to get started, including the pump, filter, and hose. Replacement filters are recommended every 2 to 4 weeks depending on use and the number of pets.
Shipping & Delivery
Where do you ship?
We currently ship across the United States with free shipping on every order.
How long does delivery take?
Orders are typically processed within 1 to 2 business days and arrive within 5 to 10 business days. You'll receive tracking as soon as your order ships.
Returns & Guarantee
What is your guarantee?
Every Velunari fountain is backed by our 30-Day Happy Cat Guarantee. If you or your cat aren't completely satisfied, reach out within 30 days and we'll make it right.
How do I start a return?
Just email us at chef.jairamaro@gmail.com with your order number and we'll guide you through it.
Calm hydration, happy cat. 🌙